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Norwich Union’s call centre at Bishopbriggs consolidated its Glasgow operations on one major site, providing operational flexibility and a high-quality working environment.

C2 provided both architecture and interior design services for the new building. Aedas, our architect partner, took over responsibility for the base building from the detailed design stage, allowing us to focus on the fit out.

Accommodating 1,150 call centre operators, the building can easily adapt to changing team sizes across busier and less busy times of day. It also provides plenty of rooms for one-to-one meetings, informal workspaces to encourage collaboration and extensive staff leisure facilities.

The building is designed to take advantage of its countryside setting, with a long, glazed north facade maximising natural daylighting while providing attractive views of the Campsie Fells.

C2 had previously designed call centre facilities for Norwich Union in Belfast, Norwich, Glasgow city centre and Sheffield.

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