Hearts and Minds is c2:’s competition-winning workplace concept for Barclays, created originally for the upgrade of the bank’s Wavertree contact centre in Liverpool. c2: was one of 13 design firms invited to submit proposals for the project. The brief was to devise a workplace model that could be rolled out globally.
Designed to encourage communication, Hearts and Minds also provides a comfortable, flexible workspace that can accommodate changing team sizes and a variety of management styles. Its adaptability has been proved through several further c2: projects for Barclays.
At the bank’s new Manchester office – which accommodates over 1,000 contact centre and support staff as well as a regional Barclays’ Academy – c2: modified the concept for the office areas. And at offices in New Delhi and Pune in India, Hearts and Minds was tweaked to reflect local working practices.
